Very recently I faced a problem with Nokia N95. It was under warranty but Nokia refused to repair it for free. Then I lodged the complain on this link www.core.nic.in and it works. See the mail below I got from the agency.
Subject: Forwarding of Complaint
Dear Sir/Madam
We are in receipt of a complaint from Mr. Atul Srivastava, which is attached, and is self-explanatory.
We are the official agency of the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, Govt. of India, New Delhi, to facilitate such complaints promptly, to the entire satisfaction of both the parties. We are confident that you will realize the value of the consumer, and try your best to resolve this complaint amicably at the earliest. We would appreciate your reply, for the action taken by you, on this complaint. Thanking you for all your help and co-operation. Please take time to visit our website www.core.nic.inn
Thanking you,
Yours Sincerely,
Senior Manager
Complaints
0120-4235448
Cc: The Under Secretary
Ministry of Consumer Affairs,
Food & Public Distribution,
Krishi Bhawan, New Delhi.
And then the response from Nokia.
---------- Forwarded message ----------
From:
Date: Fri, Feb 13, 2009 at 3:55 PM
Subject: About N95
To: Manoj.Wadhawan@nokia.com
Cc: ext-pramod.6.kumar@nokia.com
Hi
Greeting for the day
We have received your escalation against model N95
Sir kindly provide us some more details as JOB SHEET NO / IMEI NO/ CARE CENTRE NAME
Regards,
POOJA KASHYAP
CCO NORTH
I am still following the communication but atleast the voice is heard. ;-)
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