Friday, February 13, 2009

Consumer Complaint against Nokia: It really works

In one of my previous posts(Consumer Rights) I spoke about one of my experiences with Consumer Forum. I have given a weblink also.
Very recently I faced a problem with Nokia N95. It was under warranty but Nokia refused to repair it for free. Then I lodged the complain on this link and it works. See the mail below I got from the agency.

Subject: Forwarding of Complaint
Dear Sir/Madam

We are in receipt of a complaint from Mr. Atul Srivastava, which is attached, and is self-explanatory.
We are the official agency of the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, Govt. of India, New Delhi, to facilitate such complaints promptly, to the entire satisfaction of both the parties. We are confident that you will realize the value of the consumer, and try your best to resolve this complaint amicably at the earliest. We would appreciate your reply, for the action taken by you, on this complaint. Thanking you for all your help and co-operation. Please take time to visit our website www.core.nic.inn

Thanking you,
Yours Sincerely,

Senior Manager

Cc: The Under Secretary
Ministry of Consumer Affairs,
Food & Public Distribution,
Krishi Bhawan, New Delhi.

And then the response from Nokia.

---------- Forwarded message ----------
Date: Fri, Feb 13, 2009 at 3:55 PM
Subject: About N95

Greeting for the day
We have received your escalation against model N95
Sir kindly provide us some more details as JOB SHEET NO / IMEI NO/ CARE CENTRE NAME


I am still following the communication but atleast the voice is heard. ;-)

The Pink Chadhdhi Campaign

Two weeks back, a shameful thing happened in the name of our culture and moral values. Some "unknown" political outfittried to get a negative publicity by beating women, who can be our sisters, fiancees, wives, friends any one. And therewas no one to check them. I feel outraged and many of us have felt it. But can we do something about it?? Can we teachthose notorious criminals and hooligans some lesson..??

Yes..See the attached link..A nice way to slap them and shut their mouth. If you feel the same be a part of it.

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